This workshop explores challenging behaviour, how to recognise it, and techniques to work out when and how to intervene to try and de-escalate these situations.
Working with people with complex lives can be difficult, especially when service users might display defensive, aggressive, or disengaging behaviours that can interrupt constructive and meaningful engagement. In order to work effectively with clients who may exhibit challenging behaviour, this workshop explores the causes, biomechanics, strategies, and timings to manage and de-escalate potentially difficult circumstances.
Aims
This workshop explores challenging behaviour, how to recognise it, and techniques to work out when and how to intervene to try and de-escalate these situations.
Objectives
By the end of this workshop participants will have:
- An understanding of what challenging behaviour is and where it comes from
- Explored when and how to intervene when challenging behaviour is presented
- Considered situations that can occur and how they can be managed
Our workshop includes:
- What challenging behaviour is and where it comes from
- The biomechanics of being triggered
- When and how to intervene
- How to avoid triggering challenging behaviour
Who is it for?
This workshop is for staff and volunteers of organisations that provide supportive services across the UK, especially those in public-facing roles. Participants will benefit from having undertaken work with people who have exhibited challenging behaviour, but this is not essential, and this workshop can be delivered as an introduction to the theory of de-escalation. There will be a maximum of 15 participants per workshop to allow for meaningful engagement.
Some feedback from a participant:
It should be mandatory for everyone who is working with vulnerable people.
To register for our next online workshop, please visit our Eventbrite page here.
If you would like to arrange a session specifically for your organisation or would like more information about this workshop or The Peer Partnership, please contact us on 0117 955 5038 or email info@peerpartnership.org.
