This workshop is designed to support, promote, and encourage the engagement of people with lived experience within your services.
To provide the best services to its intended users, it is recognised as essential to ensure their voices, opinions, and feedback are heard at every stage of service design, development, and implementation. It increases client understanding, support, and engagement with services, and also certifies that decisions are made with the knowledge, appreciation, and understanding of those who will be using them. However, making sure these voices are heard and where and when to incorporate lived experience participants can be difficult at times.
Whether the lived experience provides support for the design of new services or is being brought in to established programmes to provide development, there are important considerations to plan for. This workshop will explore both the benefits and complications of lived experience involvement, and how your organisation can create a safe, comfortable, and effective approach to implementing and sustaining service-user involvement.
Aims
This workshop is designed to support, promote, and encourage the engagement of people with lived experience within your services.
Objectives
By the end of this workshop, participants will:
- Understand why lived-experience involvement improves services
- Be able to attract lived-experience participants
- Be confident in how to prepare lived-experience participants for their role
Our workshop includes:
- The benefits of service-user and lived-experience involvement
- What can make it difficult to maintain lived-experience involvement
- Considerations and how to overcome barriers to inclusion
- Case studies that explore situations that can occur and how we can overcome them
- Action planning for service-user involvement
Who is it for?
This workshop is for staff of health, public services, voluntary, community, and social enterprise organisations across the UK providing services for people living with complex short- or long-term situations. Participants will not require any prior knowledge of service-user involvement to participate. There will be a maximum of 15 participants per workshop to allow for meaningful engagement.
If you would like to arrange a session specifically for your organisation or would like more information about this workshop or The Peer Partnership, please contact us on 0117 955 5038 or email info@peerpartnership.org.
