Working with people with complex lives can be difficult, especially when they might display strong defensive, aggressive, or disengaging behaviours that can interrupt constructive and meaningful engagement. In order to work effectively with people who may exhibit challenging behaviour, this workshop explores the causes, biomechanics, strategies, and timings to manage and de-escalate potentially difficult situations.
This workshop explores challenging behaviour, how to recognise it, and techniques to work out when and how to intervene to de-escalate these situations.
Our workshop includes:
- What challenging behaviour is and where it comes from
- The biomechanics of stress responses
- How to avoid triggering challenging behaviour
Who is it for?
This workshop is for staff and volunteers of voluntary, community, and social enterprises (VCSEs), health and social care organisations and non-profit organisations, especially those in public-facing supportive roles. Participants will benefit from having undertaken work with people who have exhibited challenging behaviour, but this is not essential, and this workshop can be delivered as an introduction to the theory of de-escalation. There will be a maximum of 15 participants per workshop to allow for meaningful engagement.
Registration
Please click “Get tickets” to register for this course. If you would like to be invoiced for payment, please contact us on 0117 955 5038 and we can arrange this for you.
Some feedback from a participant
“It should be mandatory for everyone who is working with vulnerable people.”
If you would like to arrange a session specifically for your organisation or would like more information about this workshop or The Peer Partnership, please contact us on 0117 955 5038 or visit www.peerpartnership.org.
